Cancellation Policy

You may cancel Greip services at any time under the terms below. How you cancel depends on how you purchased: recurring Stripe subscription, prepaid plan, or pay-as-you-go (PAYG).

Recurring subscriptions (Stripe): Standard and Premium plans purchased through the Greip dashboard via Stripe Checkout are automatically renewing subscriptions. Cancel anytime from Dashboard → Subscription → Manage billing (Stripe Customer Portal). Cancellation usually takes effect at the end of your current billing period; API access continues until then, and renewals stop afterward. Stripe issues invoices for each charge; view or download them from your subscription page. We may offer a retention discount before you complete cancellation. Canceling does not automatically refund amounts already paid for the current period—see our Refund Policy.

Prepaid plans (legacy): If you bought a fixed-term plan without an active Stripe subscription, you can cancel from the subscription page in the dashboard. Your plan stays active until the prepaid expiry date unless otherwise agreed. Refunds for unused portions may be available under our Refund Policy.

Pay-as-you-go (PAYG): Not a monthly subscription. Custom invoices are settled per invoice terms. For questions or account closure, email [email protected].

There is no fee to cancel. If you cannot access the dashboard, contact [email protected]—we respond within two (2) business days.

Last update: 6 August 2026