Greip

Greip Terms of Service

Last updated: 30 October 2026

1. About these Terms

1.1 These Terms of Service ("Terms") govern your access to and use of the Greip websites, dashboard, application programming interfaces ("API"), documentation and related services (together, the "Services").

1.2 The Services are provided by GRE DEVELOPMENT LTD, trading as Greip, a company registered in England and Wales under company number 13031797, with its registered office at 24-26 Arcadia Avenue, Fin009, London N3 2JU ("Greip", "we", "us", "our").

1.3 By creating an account, clicking to accept these Terms, or using the Services, you ("Customer", "you") agree to these Terms. If you accept on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

1.4 These Terms incorporate by reference the following documents, as updated from time to time (the "Incorporated Policies"):

1.5 If there is a conflict between these Terms and an Incorporated Policy, these Terms prevail, except that (a) the DPA prevails on matters of personal data processing, and (b) the Cancellation Policy and Return & Refund Policy prevail on the mechanics of cancellations and refunds. A separately signed order form or agreement with Greip prevails over these Terms to the extent it expressly says so.

2. Definitions

In these Terms:

  • "Account" means your registered Greip account.
  • "API Key" means any key, token or credential issued to you to access the API.
  • "Authorised User" means an individual you permit to use the Services under your Account.
  • "Billing Period" means the recurring period (for example, monthly or annual) for which your Paid Plan is billed.
  • "Customer Data" means data you or your Authorised Users submit to the Services, including IP addresses, email addresses, phone numbers, payment or transaction details and other inputs sent in API requests.
  • "Documentation" means Greip's technical documentation at https://docs.greip.io, as updated from time to time.
  • "Fees" means the fees payable for the Services under your selected plan.
  • "Output" means the results, scores, signals and other data the Services return to you.
  • "Paid Plan" means any paid subscription or usage plan, including Pay-as-you-go ("PAYG").
  • "Plan Limits" means the request quotas, rate limits and other usage limits of your plan as described on the Pricing Pages or in your Account.
  • "Pricing Pages" means https://greip.io/pricing and https://greip.io/detailed-pricing.
  • "Trial" means the free trial described in section 8.

3. Eligibility and Accounts

3.1 The Services are intended for business customers. By registering or using the Services, you represent that you do so for purposes relating to your trade, business, craft or profession, and not as a consumer. Anyone with a registered Account may use the Services through Authorised Users, subject to these Terms.

3.2 You must provide accurate, complete registration and billing information and keep it up to date.

3.3 You are responsible for all activity under your Account, including the acts and omissions of your Authorised Users, and for ensuring they comply with these Terms.

4. API Keys

4.1 You must keep your API Keys confidential and secure. Do not embed API Keys in publicly accessible code or share them with anyone who is not an Authorised User.

4.2 You are responsible for all requests made using your API Keys, whether or not authorised by you, until you notify us of a compromise and rotate the affected key.

4.3 You must notify us promptly at support@greip.io if you suspect any unauthorised use of your Account or API Keys. We may revoke or rotate API Keys we reasonably believe are compromised.

4.4 Your use of the API is also subject to the API Policy at https://docs.greip.io/api-policy, which covers API versioning, updates, deprecation, sunset and migration. You are responsible for keeping your integration up to date in line with the API Policy. These Terms and the API Policy both apply; the API Policy governs technical and API-specific matters.

5. Licence to use the Services

5.1 Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during your subscription or Trial to access and use the Services and Documentation, and to use the Output, for your internal business purposes, including within your own products and services offered to your end users.

5.2 Except as expressly permitted in these Terms (including section 6.2), you must not resell, sublicense, or redistribute the Services or Output as a standalone data product, or offer the Services to third parties as a competing API or data service.

5.3 All rights not expressly granted are reserved by Greip.

6. Acceptable Use

6.1 You must use the Services only in accordance with these Terms, the Documentation and the API Policy, and only for their intended purpose of fraud prevention, risk assessment and related data validation and lookups.

6.2 You must not, and must not allow anyone else to:

  • (a) use the Services for any unlawful, fraudulent or deceptive purpose, or in breach of any applicable law or third-party right;
  • (b) abuse or misuse the Services beyond their intended fraud-prevention use, including using Output to discriminate unlawfully against individuals, or to surveil, profile or track individuals without a lawful basis;
  • (c) submit Customer Data you do not have the right to submit or process;
  • (d) attempt to circumvent Plan Limits, rate limits, authentication or security measures, including by creating multiple Accounts or Trials, or rotating keys to avoid limits;
  • (e) interfere with or disrupt the integrity or performance of the Services, or introduce malware or malicious code;
  • (f) probe, scan or test the vulnerability of the Services without our prior written consent;
  • (g) reverse engineer, decompile or attempt to derive source code, models, databases or underlying data of the Services, except to the extent such restriction is prohibited by law;
  • (h) systematically scrape, harvest, cache or store Output to build a database or dataset that replicates or substitutes for the Services. This restriction does not prevent you from retaining Output in your own systems only as necessary for fraud prevention, security, and audit or compliance records, provided you do not republish or resell Output as a standalone data product;
  • (i) use the Services to build a competing product, or for benchmarking published without our consent; or
  • (j) share API Keys or Account access other than with Authorised Users.

6.3 These Terms and the API Policy both apply to your use of the API. Where they overlap, the API Policy covers technical and API-specific rules (such as versioning, deprecation and migration), and this section 6 covers acceptable use generally.

7. Customer Data, Privacy and the DPA

7.1 As between you and Greip, you own Customer Data. You grant Greip a non-exclusive, worldwide licence to host, process, transmit and use Customer Data only to provide, secure, maintain and support the Services, to comply with law, and as otherwise permitted by the DPA.

7.2 You are responsible for the accuracy, quality and legality of Customer Data and for having all necessary notices, consents and lawful bases to submit it to the Services.

7.3 Where Greip processes personal data on your behalf as a processor, the Data Processing Addendum at https://greip.io/legal-and-security/data-processing-addendum applies automatically and forms part of these Terms, without the need for signature.

7.4 Greip uses sub-processors to provide the Services. The current list is at https://greip.io/legal-and-security/sub-processors.

7.5 Greip's handling of personal data as a controller (for example, Account and billing contact details) is described in our Privacy Policy at https://greip.io/legal-and-security/privacy.

8. Free Trial

8.1 New Accounts may be eligible for a 3-day free trial that includes up to 1,000 API requests.

8.2 At the end of the Trial, your Account automatically converts to the Paid Plan you selected, and you will be charged via Stripe for that plan, which then renews automatically each Billing Period, unless you cancel before the Trial ends.

8.3 To avoid being charged, cancel before the Trial ends in the Stripe customer portal, accessed from your Account's subscription settings.

8.4 If you use all 1,000 Trial requests before the Trial period ends, further API requests may be rejected until the Trial ends and your selected Paid Plan begins, unless you cancel before you are charged.

8.5 The Trial is provided "as is". No SLA applies to Trial use. We may limit Trials to one per customer and may refuse or end a Trial where we suspect abuse.

9. Fees, Billing and Payment

9.1 Plans, features, Plan Limits and Fees are as described on the Pricing Pages (https://greip.io/pricing and https://greip.io/detailed-pricing). The Pricing Pages in effect at the time of purchase or renewal control, and these Terms do not fix any particular price.

9.2 Subscription payments are processed by our payment provider, Stripe. By subscribing, you authorise us (through Stripe) to charge your payment method for the Fees at the start of each Billing Period, and for any other amounts due, until you cancel. Stripe issues invoices for each charge, which you can access from your Account's subscription page.

9.3 Paid subscriptions renew automatically at the end of each Billing Period unless you cancel in the Stripe customer portal, accessed from your Account's subscription settings, before the renewal date.

9.4 Pay-as-you-go (PAYG) is not a Stripe subscription and is not charged automatically. We invoice PAYG usage in arrears on a monthly or 28-day cycle (as stated on the Pricing Pages or on your invoice). You pay each invoice manually through your Account using Stripe Checkout. We may send payment reminders from three (3) days before an invoice is due. If an invoice remains unpaid after the due date, we may restrict or suspend API access until the invoice is paid.

9.5 Fees are exclusive of VAT and other applicable taxes, which you are responsible for paying unless we are required to collect them.

9.6 If a payment fails, we will notify you and may retry the charge. If payment remains outstanding after notice, we may suspend or terminate the Services under section 19.

9.7 Price changes take effect from your next Billing Period after we give you at least 14 days' notice by email or in your Account.

9.8 Cancellations and refunds are subject to our Cancellation Policy (https://greip.io/legal-and-security/cancellation-policy) and Return & Refund Policy (https://greip.io/legal-and-security/return-and-refund). Except as stated in those policies or required by law, Fees already paid are non-refundable.

10. Plan Changes

10.1 You may upgrade or downgrade your plan from your Account's subscription settings.

10.2 Upgrades generally take effect immediately; downgrades generally take effect at the start of the next Billing Period. Any proration is applied by Stripe according to your plan.

10.3 Downgrading may reduce Plan Limits or features. You are responsible for ensuring your usage fits the new plan.

11. Usage Limits and Overage

11.1 Your use of the Services is subject to the Plan Limits of your plan.

11.2 If you exceed your Plan Limits, the API may throttle or reject excess requests until you upgrade your plan or your next Billing Period begins.

11.3 We may apply reasonable rate limits to protect the stability and security of the Services for all customers.

12. Service Level Agreement

12.1 For eligible Paid Plans, Greip targets the following monthly uptime commitments:

Plan Uptime commitment
Pay-as-you-go (PAYG) 99.5%
All other Paid Plans 99.0%
Trial No SLA

12.2 The SLA at https://greip.io/legal-and-security/service-level-agreement sets out how uptime is measured, exclusions, and any service credits or other remedies. Remedies under the SLA are your sole and exclusive remedy for unavailability of the Services. Subject to section 17.1.

13. Support

13.1 We provide support for the Services by email at support@greip.io and through the Documentation.

13.2 Plan-specific support features (such as premium support) are described on the Pricing Pages. Support response time targets are described in the SLA where applicable to your plan.

14. Intellectual Property

14.1 Greip and its licensors own all rights, title and interest in and to the Services, Documentation, underlying software, models, databases and data sources, and all improvements and derivatives of them, including any feedback you provide. You may give us suggestions or feedback, and we may use them without restriction or obligation to you.

14.2 You retain all rights in Customer Data, subject to the licence in section 7.1.

14.3 You may use the Greip name and logo only as permitted by us in writing. You agree that we may identify you as a customer (name and logo) in our marketing materials unless you opt out by emailing support@greip.io.

15. Confidentiality

15.1 Each party ("Recipient") must keep confidential any non-public information disclosed by the other party ("Discloser") that is marked confidential or would reasonably be understood to be confidential, including API Keys, non-public pricing, and technical information about the Services ("Confidential Information").

15.2 The Recipient must use Confidential Information only to perform its obligations or exercise its rights under these Terms, and must protect it with at least reasonable care.

15.3 Confidential Information does not include information that is or becomes public through no fault of the Recipient, was already lawfully known to the Recipient, is independently developed, or is lawfully received from a third party without restriction.

15.4 The Recipient may disclose Confidential Information where required by law or a competent authority, giving the Discloser prompt notice where lawful.

15.5 Personal data within Customer Data is governed by the DPA.

16. Warranties and Disclaimers

16.1 Each party warrants that it has the authority to enter into these Terms.

16.2 Greip's Output consists of risk signals and data lookups (for example, IP geolocation, fraud scores and validation results). Output may be incomplete or inaccurate, and is provided to support, not replace, your own decisions. You are solely responsible for decisions you make based on Output, including decisions to accept, decline or review transactions, signups or users.

16.3 To the maximum extent permitted by law, the Services, Documentation and Output are provided "as is" and "as available". Except as expressly stated in these Terms or the SLA, Greip excludes all warranties, conditions and representations, express or implied, including those of satisfactory quality, fitness for a particular purpose, accuracy, and uninterrupted or error-free operation. Nothing in this section excludes or limits warranties or other rights that cannot be excluded or limited under applicable law (including, if you are a consumer, your statutory rights).

17. Limitation of Liability

17.1 Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

17.2 Subject to section 17.1, neither party is liable for any loss of profits, revenue, business, goodwill or anticipated savings, loss or corruption of data (other than as set out in the DPA), or any indirect or consequential loss, however arising.

17.3 Subject to section 17.1, Greip's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Fees paid by you to Greip in the three (3) months before the event giving rise to the claim.

17.4 For Trial users, who have paid no Fees, this means Greip's liability is limited to nil, to the extent permitted by law.

17.5 The cap in section 17.3 does not limit: (a) your obligation to pay Fees; (b) your liability under section 18 (Indemnity); or (c) either party's liability that cannot be capped under applicable law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

18. Indemnity

18.1 You will defend, indemnify and hold harmless Greip, its officers, employees and contractors from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  • (a) your misuse of the API or Services, including any use in breach of section 6 (Acceptable Use) or the API Policy;
  • (b) Customer Data, including any claim that your collection or submission of Customer Data infringes a third party's rights or applicable law; or
  • (c) decisions you make, or actions you take, in reliance on Output in relation to your own end users.

18.2 Greip will give you prompt notice of any claim, reasonable cooperation at your expense, and control of the defence, provided that you may not settle any claim imposing obligations on Greip without our prior written consent.

18.3 Except as expressly stated in these Terms or the DPA, Greip does not indemnify you against third-party claims.

19. Suspension and Termination

19.1 Suspension. We may suspend all or part of your access to the Services, immediately where reasonably necessary, if:

  • (a) you breach section 6 (Acceptable Use) or the API Policy, or we reasonably suspect abuse or misuse of the Services for fraud or other purposes beyond their intended use;
  • (b) any Fees remain unpaid after we have given you notice; or
  • (c) your use presents a legal, security or operational risk to Greip, the Services or other customers.

Where practicable and lawful, we will notify you of a suspension and restore access once the issue is resolved.

19.2 Termination by Greip. We may terminate your Account and these Terms by notice if any of the circumstances in section 19.1 is serious or is not remedied within a reasonable time, or if continuing to provide the Services would breach applicable law. We do not terminate for convenience except as required by applicable law.

19.3 Cancellation by you. You may cancel your subscription at any time in the Stripe customer portal from your Account's subscription settings, subject to the Cancellation Policy. Cancellation generally takes effect at the end of your current Billing Period, and your access continues until then. PAYG customers and those wishing to close their Account may contact support@greip.io.

19.4 Effect of termination. On termination or expiry: (a) your right to use the Services ends and API Keys are deactivated; (b) any unpaid Fees become due; and (c) Customer Data is handled in accordance with the DPA and our Privacy Policy. Refunds, if any, are governed by the Return & Refund Policy.

19.5 Sections that by their nature should survive termination survive, including sections 9 (as to amounts owed), 14, 15, 16, 17, 18, 21 and 22.

20. Changes to the Services and these Terms

20.1 We may update the Services from time to time. Changes to the API, including deprecations and migrations, are made in accordance with the API Policy at https://docs.greip.io/api-policy.

20.2 We may update these Terms. We will post the updated Terms with a new "Last updated" date and, for material changes, give you at least 14 days' advance notice by email or in your Account. If you do not agree to the changes, you may cancel before they take effect; continued use after that date means you accept the updated Terms.

21. General

21.1 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.

21.2 Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (other than payment obligations).

21.3 Entire agreement. These Terms, together with the Incorporated Policies and any signed order form, are the entire agreement between the parties about their subject matter.

21.4 Severability and waiver. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.

21.5 Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

21.6 Notices. We may give you notice by email to your Account email address or in your Account. You may give notice to us at support@greip.io, with formal legal notices also sent to our registered office.

22. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in the United Kingdom or the European Economic Area, you may also bring proceedings in the courts of your country of residence where mandatory law gives you that right.

23. Contact

GRE DEVELOPMENT LTD (trading as Greip)
Company number: 13031797
Registered office: 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom
Email: support@greip.io

Last update: 30 October 2026